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If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Technical Business Analyst (BA) you will provide data driven expertise to optimize the process and workflow systems in key service areas in Planning and Development Services (PDS). To achieve this, the BA performs cross-functional analysis of business objectives, policies, current process, business information, and systems capability to ensure relentless improvements of operations. The BA provides excellent customer service and support for all sections within the business unit, and other experts within the organization in order to facilitate informed decision-making about investments in process, information, and technology. Primary duties include:
- Determine, define and document end-user requirements and business specifications in the form of agile stories and features with the required acceptance criteria. Investigate non-functional requirement by analyzing system architecture, reporting needs, and data quality.
- Anticipate, investigate, identify business operations improvement opportunities and make solution recommendations with statistical information to product owners and/or management teams.
- Collaborate with agile delivery team and business users to ensure that designed solution meet business needs, validating the solution into production and monitoring results post release.
- Develop and maintain PDS business process and data documentation in an agile environment.
- Actively monitor new policy or regulation impacting PDS services.
- Building a trusting relationship with interested parties.
Qualifications
- A completed 2 year diploma in Business Administration, Computer Information Systems, Planning, or a related diploma plus at least 5 years of related experience in quality assurance, business process improvement, business re-engineering; OR
- A degree in Computer Science Software Engineering, Business Administration, Planning or a related degree plus at least 3 years related experience in quality assurance, business process improvement, business re-engineering.
- Completion of a Certified Business Analysis (CBAP) certification, or an industry-recognized certification in Business Analysis, or knowledge in Six Sigma would be an asset.
- Demonstrated ability in providing business analysis services including business process management, current state analysis, and solution recommendations across multiple projects in an agile environment.
- Exceptional communication skills with a focus on understanding multiple parties’ requirement with the ability to negotiate to common goals and outcomes. Big picture analytical thinker with the ability to demonstrate how improvement will impact upstream or downstream processes.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Planning & Development Services – Service Excellence
Position Type: 3 Permanent
Location: 800 Macleod Trail SE
Compensation: Pay Grade 11 $42.09 – 56.27 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Location: 800 Macleod Trail SE, Calgary, AB
Closing Date: April 15, 2024
HOW TO APPLY
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